Azure AI Agent
Lab
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Decision flowchart

  1. 1. Are the steps known in advance, in a fixed order?

    Yes → workflow

  2. 2. If not: does it need to choose tools or next actions as it goes?

    Yes → agent

  3. 3. Otherwise it is mostly talk.

    → chatbot

Help centre Q&A

A site chatbot answers policy questions from a fixed help-centre article set. One user message, one answer. No tools.

Pick chatbot, workflow, or agent.

Chatbot

Talks. Mostly one reply. Little or no tool planning.

Workflow

Steps known in advance. Same path every time.

Agent

Chooses tools and next steps as it goes.